Politique de remboursement

Last Updated: July 26, 2026

This policy applies to purchases made through VSI Apple Marketplace at apple.vsitechnologies.com, operated by VSI Technologies, Inc.

1. Return Window

We accept returns within 30 days of the date you receive your item. To be eligible, the item must be in its original condition — brand new, sealed or unopened, with all original packaging, accessories, and documentation included. Items that have been opened, used, or damaged after delivery are not eligible for return.

2. How to Request a Return

Contact our support team before sending any item back:

Email: apple@vsitechnologies.com
Phone: 877-222-2369
Business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time

Provide your order number and reason for return. Items sent back without prior authorization will not be accepted and will be returned to the sender.

3. Return Shipping

If your return is approved, we will provide a return shipping label and instructions. Return shipments must be sent to:

VSI Apple Marketplace Returns
302 Washington St, Unit 150-6666
San Diego, CA 92103

4. Damages and Defective Items

Inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at apple@vsitechnologies.com with your order number and photographic evidence. We will evaluate the issue and provide a replacement, exchange, or refund as appropriate.

5. Non-Returnable Items

The following cannot be returned: items returned after 30 days, items not in original sealed condition, items with missing packaging or accessories, and software that has been activated or redeemed. Gift cards are non-refundable.

6. Exchanges

To exchange an item, initiate a return for the original item and place a new order once the return is accepted. This ensures the fastest processing time.

7. Apple Warranty

All products sold through VSI Apple Marketplace are genuine Apple hardware covered by the Apple Limited Warranty. For hardware defects after the 30-day return window, customers may contact Apple Support directly or visit an Apple Authorized Service Provider. AppleCare+ coverage is available for eligible products at the time of purchase.

8. Refunds

Once we receive and inspect your return, we will notify you of approval or denial within two business days. Approved refunds are processed to your original payment method within 5 to 10 business days. Processing times vary by bank or card issuer. If your refund has not posted within 15 business days of approval, contact us at apple@vsitechnologies.com.

9. Contact

VSI Technologies
302 Washington St, Unit 150-6666
San Diego, CA 92103
Phone: 877-222-2369
Email: apple@vsitechnologies.com
Website: apple.vsitechnologies.com