Sales & Refund Policy

1. Return window

You may return or exchange an eligible item within 7 calendar days of the delivery date. The item must be in its original condition with all included parts, accessories, manuals, and packaging.

2. How to start a return

Contact us at support@vsitechnologies.com or 1-877-222-2369 with your order number to request a Return Merchandise Authorization (RMA). Returns sent without an RMA may be delayed or refused. We will provide return instructions and, where we are responsible, a prepaid return label.

A device with Activation Lock enabled cannot be accepted until the lock is removed from your account. Please sign out of your Apple Account and disable Find My before returning any device.

3. Defective, damaged, or incorrect items

If an item arrives defective, damaged, or not as described, contact us within 7 calendar days of delivery. Dead-on-arrival and defective Apple devices are covered by the Apple manufacturer warranty; contact us first and do not discard packaging. We cover return shipping and will repair, replace, or refund the item at no cost to you once the issue is confirmed.

4. Change-of-mind returns

For returns that are not the result of our error, the customer is responsible for return shipping. Items must be unused and in original, resalable condition with all packaging. Unopened items in original condition are eligible for a full refund with no restocking fee. Opened, non-defective items are accepted at our discretion and may be subject to a restocking fee, which will be disclosed before the return is authorized.

5. Non-returnable items

The following are not eligible for return or refund: items custom-configured or personalized to your specifications; software, digital products, and licenses once opened or activated; gift cards; and any item returned outside the return window or not in original condition.

6. Refunds

Approved returns are inspected on arrival. Once approved, refunds are issued to the original payment method, typically within 5 to 10 business days depending on your bank or card issuer. Original shipping charges are non-refundable except where the return is due to our error.

7. Exchanges

To exchange an item for a different model or configuration, start a return for the original item and place a new order for the replacement, or contact us and we will help coordinate the exchange.

8. Refused or undeliverable shipments

Packages refused at delivery or returned as undeliverable because of an incorrect address may be subject to return shipping costs and, where applicable, a restocking fee.

9. Questions

For anything related to a return, refund, or exchange, contact our support team using the details below. Shipping timeframes and methods are described in our Shipping Policy.

Contact