Politique d’expédition

1. Order Processing

Orders placed through our store are typically processed within one (1) to three (3) business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Processing times may be extended during periods of high demand, promotional events, inventory verification, fraud screening, or unforeseen operational circumstances. Customers will be notified if a significant delay occurs.

2. Shipping Locations

We currently ship products to the following regions:

• Nigeria
• Select countries within Africa
• International destinations where courier services are available

If your location is not available at checkout, please contact our support team before placing an order to confirm shipping availability.

3. Shipping Methods and Estimated Delivery Times

Delivery timeframes depend on the shipping method selected and the destination.

• Standard Shipping (Nigeria): approximately two (2) to five (5) business days
• Express Shipping (Nigeria): approximately one (1) to two (2) business days
• International Shipping: approximately five (5) to twelve (12) business days

These timeframes are estimates only and may vary depending on courier operations, customs processing, local logistics conditions, and other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated during checkout based on several factors, including:

• Delivery destination
• Package weight and dimensions
• Selected shipping method
• Courier service rates

From time to time, we may offer promotional free shipping for qualifying orders. Eligibility requirements will be clearly stated at checkout or during promotional campaigns.

5. Shipment Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information.

Tracking numbers may take up to twenty-four (24) hours to become active within the courier’s system.

If you do not receive tracking information within three (3) business days after your order has been processed, please contact our support team.

6. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, or other governmental charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

Customers are responsible for complying with the import regulations of their country.

7. Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to:

• Courier service disruptions
• Customs inspections or clearance delays
• Severe weather conditions
• Transportation interruptions
• Regional logistics challenges

The Company is not liable for delays caused by third-party carriers or external factors outside our operational control.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided:

• The shipment may be delayed
• The package may be returned to the sender
• Additional shipping charges may apply for reshipment

We are not responsible for orders delivered to addresses incorrectly provided by the customer.

9. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us as soon as possible.

Customers should report damaged shipments within forty-eight (48) hours of delivery and provide photographic evidence of the damage.

We will work with the courier service to investigate the issue and determine an appropriate resolution, which may include replacement, reshipment, or other remedies where applicable.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country, courier regulations, or import laws.

We reserve the right to cancel or modify orders where shipment is restricted, prohibited, or impractical due to regulatory or logistical constraints.

11. Policy Changes

We reserve the right to modify this Shipping Policy at any time to reflect operational changes, legal requirements, or improvements to our services.

Updated versions will be posted on our website and become effective immediately upon publication.

12. Contact Information