Yes. Every product sold by VSI Apple Marketplace is a genuine Apple product, supplied new and sealed in its original packaging. Each device carries the full Apple manufacturer warranty, and you can confirm any unit yourself by entering its serial number on Apple's official coverage checker at checkcoverage.apple.com.

VSI Apple Marketplace is operated by VSI Technologies Inc., based at 3430 5th Ave., San Diego, CA 92103. You can reach the team by phone at 1-877-222-2369 or by email at apple@vsitechnologies.com. All orders are processed through an encrypted, PCI-compliant checkout.

Yes. Every device includes the standard Apple limited manufacturer warranty, honoured directly by Apple. Warranty service can be arranged at any Apple Store or Apple Authorised Service Provider using the device serial number, exactly as it would be for a device purchased from Apple itself.

Find the serial number in Settings on the device, or on the original packaging label. Enter it at checkcoverage.apple.com. Apple will display the model, the coverage start date and the remaining warranty period. Any genuine device returns a valid record on Apple's own system.

VSI Apple Marketplace accepts eligible returns or exchanges within 30 days of the delivery date. Items must be returned in original condition with all packaging, accessories and documentation included. Once the returned item has been received and inspected, the refund is issued to the original payment method used at checkout.

Contact the team at apple@vsitechnologies.com or call 1-877-222-2369 with your order number and the reason for return. You will receive return instructions and an address. Returns must be initiated within the 30-day window that begins on the date your order is delivered.

It depends on the reason. If an item is defective, VSI Apple Marketplace covers return shipping and will repair, replace or refund it at no cost to you. For change-of-mind returns not caused by our error, the customer is responsible for return shipping costs.

Yes. Opening the box to inspect a device does not void your return. Opened, non-defective items are accepted at our discretion within the 30-day window and may be subject to a restocking fee, which is disclosed before the return is authorized. Physical damage or missing components may affect eligibility for a full refund.

No restocking fee applies to unopened items returned within the 30-day window. Opened, non-defective items are accepted at our discretion and may be subject to a restocking fee, which is disclosed to you before the return is authorized rather than charged as a fixed, universal amount.

Once your return is received, inspected and approved, the refund is issued to the original payment method used at checkout. Crediting typically takes 5 to 10 business days from approval, depending on how quickly your bank or card issuer processes it.

Shipping is calculated at checkout based on destination, package weight, and the shipping method you select. The exact shipping cost is always shown before payment, never added afterwards. The exact shipping cost is always shown before payment, never added afterwards.

Free shipping is offered only during promotions, which are clearly noted at checkout. Standard shipping is calculated at checkout from your destination, package weight, and the method you choose. There are no handling fees or surcharges added after checkout.

Yes. A tracking number is emailed as soon as your parcel leaves the warehouse. If you have not received tracking within the expected timeframe, contact apple@vsitechnologies.com or call 1-877-222-2369 with your order number and the team will locate the shipment.

Orders are processed within one to two business days after payment clears. Standard shipping then takes three to seven business days in transit. Expedited delivery, available at checkout for an additional fee, arrives within two to three business days. We ship to all fifty states, Washington D.C. and U.S. territories.

VSI Apple Marketplace accepts major credit and debit cards, along with the digital wallet options displayed at checkout. All payment information is encrypted in transit and processed through a PCI-compliant checkout. Your full card details are never seen or stored by VSI.

Yes. All payment data is encrypted in transit and handled by a PCI-compliant payment processor. VSI Apple Marketplace never sees or stores your full card number. You can confirm the connection is secure by checking for the padlock icon in your browser address bar.

Check the serial number at checkcoverage.apple.com — counterfeits return no record or an invalid one. Inspect the packaging for printing quality, correct fonts and a factory seal. Genuine accessories carry regulatory markings. Prices far below market are the most reliable warning sign of all.

All products sold by VSI Apple Marketplace are new, supplied sealed in original Apple packaging. Product condition is stated on every product page. If a listing does not explicitly describe an item as refurbished or open-box, it is new and factory sealed.

Yes. Apple's manufacturer warranty attaches to the device rather than the purchaser, and runs from the original purchase date. A recipient can obtain warranty service directly from Apple using the serial number. Keep the order confirmation, as Apple may ask for proof of purchase date.

Yes. For volume purchases, contact the team directly at apple@vsitechnologies.com or 1-877-222-2369 rather than ordering through the site. Include the models, configurations and quantities you need, and the team will respond with availability and pricing for the order.

Yes. VSI Apple Marketplace is operated by VSI Technologies Inc. and supplies both individual and business customers. For purchase orders, invoicing arrangements or volume requirements, contact apple@vsitechnologies.com or call 1-877-222-2369 and the team will advise on the options available.

No. VSI Apple Marketplace currently ships to the fifty United States, Washington D.C. and U.S. territories only. We do not ship internationally at this time. If that changes, this page and our shipping policy will be updated with the countries served and any duties or import taxes that apply.

Contact apple@vsitechnologies.com or call 1-877-222-2369 as soon as possible, ideally with photographs of the packaging and the item. Damage in transit is resolved directly by the team. Keep all original packaging until the issue is settled, as it may be required for the claim.

Contact apple@vsitechnologies.com or 1-877-222-2369 with your order number and details of what arrived. Incorrect items are corrected at no cost to you. Keep the item and its packaging in original condition until the team has confirmed how the exchange will be handled.

By phone on 1-877-222-2369, by email at apple@vsitechnologies.com, or by post at 3430 5th Ave., San Diego, CA 92103. Sales enquiries can also be directed to sales@vsitechnologies.com. Include your order number where relevant so the team can help faster.